Refund Policy.

We want you to be happy with CAURATE. If you are not satisfied with your paid subscription for any reason, you can request a full refund within 30 days of your original purchase date.

The 30-day guarantee applies to your first purchase of a paid plan and to each renewal billing period, calculated from the date the charge was made.

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders and handles refund requests.

To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• Email us at hello@caurate.com with your order details and we will help you through the process.

Refunds are returned to the original payment method. Processing times depend on your bank or card issuer.

After the 30-day money-back window for a given billing period has passed, that period is generally non-refundable. You can cancel your subscription at any time from your account settings; cancellation stops future renewals and you keep access to paid features until the end of the current billing period.

Exceptional cases (for example, extended service outages or billing errors) are handled on a case-by-case basis. Please contact us if you believe you have been billed in error.

Payment, billing, tax, and refund processing are governed by the Paddle Refund Policy and the Paddle Buyer Terms. See also our Terms & Conditions.